Fyatu (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our mobile application, website (fyatu.com), and related services (collectively, “Services”).

1. Information We Collect

1.1 Information You Provide

• Personal Information: Name, email address, phone number, and payment details when creating an account or performing transactions.

• KYC Data: Government-issued ID, address, date of birth, and other verification details required for compliance with regulatory requirements.

1.2 Information We Collect Automatically

• Usage Data: IP address, browser type, device information, and activity logs when accessing our Services.

• Cookies and Tracking Technologies: Information collected via cookies and similar technologies to enhance your experience.

1.3 Information from Third Parties

• Data from payment processors, financial institutions, or other third-party services linked to your account.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our Services.

• Process transactions and payments.

• Verify your identity and comply with legal obligations.

• Communicate with you regarding updates, promotions, and customer support.

• Improve our Services and develop new features.

3. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors for payment processing, identity verification, and other operational purposes.

• Legal Compliance: Authorities or regulators to comply with legal obligations or respond to lawful requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Your Privacy Choices

• Access and Correction: You can review and update your personal information via your account settings.

• Marketing Preferences: Opt-out of promotional communications by following the unsubscribe instructions in our emails.

• Cookies: Manage your cookie preferences through your browser settings.

5. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. After this period, your information will be deleted or anonymized.

6. Security of Your Information

We implement advanced security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system can be entirely secure, and we encourage you to take precautions to protect your account credentials.

7. Cross-Border Data Transfers

Your information may be stored and processed in countries outside your residence. We ensure that such transfers comply with applicable data protection laws.

8. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Effective Date” will indicate the last revision. We encourage you to review this page regularly.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

• Email: [email protected]

• Phone: +243 823 014 602

• Address: Galerie Albert N°3, 7th Floor, Boulevard du 30 Juin, Kinshasa – RD Congo

By using our Services, you consent to the practices outlined in this Privacy Policy.