Re-enter Transaction
A temporary error occurred during processing and the issuer is requesting that the transaction be resubmitted. This is not a decline due to card or account issues.
Why does code 19 occur?
- Transient communication error between networks
- Message format error that can be corrected on retry
- Timeout during authorization routing
- Temporary issue at issuer's processing system
Can this transaction be retried?
Yes, code 19 is a soft, retryable decline. You can retry the transaction after a delay of 24-48 hours. Card networks typically allow up to 15 retries (Visa) or 10 retries (Mastercard) per billing cycle for soft declines. Use exponential backoff to space out retries.
What merchants should do
Retry the transaction immediately. This is typically a transient communication error. If it persists after 2-3 retries, try a different payment method or escalate to your payment processor.
What cardholders should do
This is a temporary processing error. Simply try your purchase again — the issue is not with your card or account.
Code 19 at a glance
Response Code
19
Name
Re-enter Transaction
Category
soft decline
Retryable
Yes — after delay
Related Decline Codes
Error
A general processing error occurred during the transaction. The issuer or network encountered an unspecified error that prevented the transaction from completing.
Issuer or Switch Unavailable
The card issuer's authorization system or the network switch is temporarily unavailable. The transaction cannot be processed at this moment, but the issue is not related to the card or account.
System Malfunction
A system error has occurred somewhere in the payment processing chain — at the processor, network, or issuer. This is a temporary technical failure unrelated to the card or account.
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Find a SWIFT codeDecline Code 19 FAQ
Frequently asked questions about decline code 19: Re-enter Transaction.