PIN Tries Exceeded
The maximum number of PIN entry attempts has been reached (typically 3 attempts). The card is now locked for all PIN-based transactions until the cardholder contacts their bank.
Why does code 75 occur?
- Three or more incorrect PIN entries in succession
- PIN blocked by issuer as a security precaution
- Someone attempted to use the card with wrong PINs
Can this transaction be retried?
No, code 75 is a hard decline and should not be retried. The underlying issue is permanent and the same card details will continue to be declined. Ask the customer for an alternative payment method.
What merchants should do
The card is locked for PIN transactions. Ask the customer to contact their bank to unlock it. Offer a signature-based transaction or a different payment method as alternatives.
What cardholders should do
Your card has been locked due to too many incorrect PIN attempts. Contact your bank to reset your PIN and unlock the card. This is a security measure to protect your account.
Code 75 at a glance
Response Code
75
Name
PIN Tries Exceeded
Category
hard decline
Retryable
No
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Decline Code 75 FAQ
Frequently asked questions about decline code 75: PIN Tries Exceeded.