Partial Approval

The issuer approved the transaction for a partial amount, less than the original request. The remaining balance must be paid with another method. This is not a full decline — it is a split-tender response.

Code 10 (Partial Approval) is classified as a soft decline. Soft declines indicate temporary or recoverable issues — the transaction may succeed if the underlying problem is resolved or if retried after an appropriate delay.

Code 10 is a soft decline, but it is not automatically retryable. The cardholder typically needs to take action (such as contacting their bank) before the transaction can succeed. Do not retry automatically — wait for the cardholder to resolve the underlying issue.

Check if your terminal supports partial approvals. If so, collect the remaining balance via another payment method. If partial approvals are not supported, void the partial auth and ask the customer for full payment via another method.

Your card was approved for part of the amount. You will need to pay the remaining balance with another card or payment method.